Submit a request – Pokémon Café ReMix

Please choose your issue below

Your email address

PCM Support Language(optional)

Name

Region

Type of Issue

What platform are you using?

Installed Application Version

For example: X.X.X ※Please reconfirm the application store. If your application is not updated to the latest version, please attempt to update it and see if the current issue will be fixed or not. ※The application version is listed in the upper right corner of the title screen.

Support ID (A combination of 16 digits and upper case letters)

For example: 1234-5678-ABCD-EFGH If you cannot confirm the support ID, enter "0000000000000000"(16 zeros in total). ※How to check your Support ID: it is displayed in the upper right of the title screen. ※The letters "O", "I" and "Z" are not to be used ※Please only enter uppercase characters

Please enter the OS version of the platform(s) or device(s) you are experiencing this issue on:

For example: X.X.X ※How to check your OS version ・On your Nintendo Switch: From the HOME menu, go to "Settings" > "System". ・On your smart device: It varies depending on each device, so please consult your user manual. ※If you cannot check the OS version, please enter "Not sure".

Please enter the names of the device you are experiencing this issue

For example: iPhone8, Xperia8 ※ If you do not know the name of your platform or device, please enter "Not sure"

Username

The date when the issue occurred

The time when the issue occurred

Your type of connection

Details of the error message(optional)

For example: error code: XXXXXX If there was any, please provide the title and the entire text of the error message. This will help us find a solution to your problem.

Details of your inquiry

Please do not enter personal information in this field.

Attachments(optional)

Add file or drop files here