If you cannot complete a purchase, please check the following points.
■ If you’ve been able to make purchases before
1. Is your internet connection stable?
You need a stable internet connection when making a purchase. We recommend using either Wi-Fi or a 3G or 4G connection.
2. Is your app store experiencing problems?
All in-app purchases are made through the app store that you downloaded your game from. It’s possible for purchases to fail when an app store is too overwhelmed to process requests. When this happens, wait a few minutes and then try to make your purchase again.
3. Is there a problem with your app?
Restarting your device will usually take care of this sort of issue.
■ If you’ve never made a purchase before
1. Is your payment information correct?
If you make any mistakes when entering your payment information, cancel the purchase and start again from the beginning.
2. Is your payment method supported?
It’s possible that the payment method you’ve attempted to use isn’t supported for this app. Please contact Apple, Google, or Nintendo’s customer support for more help.