If a paid item you purchased or obtained through a download code isn’t reflected in the game, go to the shop in Pokémon Café Mix by tapping on the golden acorn bar on the upper part of the game screen, and check to see whether the paid item has now been reflected.
It may take some time before your purchase is reflected, so please try the following.
• Restart the Pokémon Café Mix application.
• Restart your device.
Note: Methods for closing applications or shutting down your device vary depending on the device. When restarting, please ensure you have a strong signal.
If the issue persists, contact Pokémon Support via the Contact Us page to report an issue regarding paid items.