An email will be sent to the email address associated with your Nintendo Account or, if purchasing with a child’s account, to the email address of the Nintendo Account admin (the child’s parent or guardian). If you do not receive the email receipt, the purchase did not go through. Please make the purchase again.
If your purchase did go through, close Pokémon Café Mix and restart it. Once the software has restarted, connect to Nintendo eShop through Pokémon Café Mix by tapping on the golden acorn bar on the upper part of the game screen to open the shop. Your purchase should be automatically reflected.
If you do not receive an email receipt, sign in to your Nintendo Account (Accounts.Nintendo.com). From your profile page, select “Shop menu,” then scroll down and select “Purchase History” to view a list of transactions.
Upon reviewing the above, if the eShop transaction has been correctly processed but the paid items are not reflected in the game, please contact support.
Check your purchase history to see whether the purchase went through. Purchase history cannot be checked through the Pokémon Café Mix application, so please check your purchase history from your device settings or in the App Store or on Google Play. Please check carefully if you have made multiple purchases on the same day.
If the purchase went through
The purchase process may have been interrupted. Please try the following, and see if the purchase process resumes.
• Restart the Pokémon Café Mix application.
• Restart your device.
Note: Methods of closing applications or shutting down your device vary depending on the device. When restarting, please ensure you have a strong signal.
If the purchase did not go through
Your purchase has been canceled. The paid items were not purchased.